Other options for the platforms
Full compatibility across your software suite
Right people, right answers, right away
The quickest way to online customer resolutions
Working for you via cloud, mobile or installation
ADVANCED LEAD CAPTURE
Live unveiling of the businesses browsing your site
IT PROCESS AUTOMATION
Let our technology take over your mundane chores
DIGITAL CONTACT CENTRE
All your digital channels, one place
Enrich your data with real-time prospect profiles
Bespoke user experiences, courtesy of live tracking
Live chat leaders, specialising in call centre deployments
Unburden yourself. Think Automation is a uniquely advanced business process automation solution, and it's going to take the weight off your workload.
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Complex task? Automate it. Think Automation can parse data from messages and integrate them with your database. It can process the data sent within emails, social feeds and web forms. It can run sophisticated automatic responses based on triggers. In short, it’s your new best friend.
How do you like the sound of accelerated company growth? Think Automation can make it a reality. Automating your processes means no more errors, no more costs, no more time wasted and no staff time poorly spent. You get efficiency, and with it comes opportunity.
Allow us to alleviate your resource challenges. Think Automation takes a myriad of manual processes out of your hands, leaving you with time to work on your business rather than in it. Relieve your pressure points. And as you do, see workplace productivity and morale spike.
Choose a feature
INBOUND MESSAGE PARSER
ALL INCLUSIVE INTEGRATIONS
DRAG AND DROP
SOCIAL MEDIA MONITORING
Inbound message parser
All your inbound messages, together in one place. Whatever the source, Think Automation can read your message and know exactly what to do with it. It could be an email, an SMS, a web form or a social message. We’ll pick your message up, and we’ll parse it.
So, let’s say a customer wants to change their address. They insert their details into a web form, and that’s when we step in. Think Automation automatically reads the form, scans it intelligently for key words and extracts key information – all instantly and in the background. Then, based on triggers, it takes action.
Relevant interaction follows message interpretation. After we pull in your incoming digital comms, we process them in real-time. No more missed messages, no more forgotten responses.
Here’s how it works. Think Automation creates intelligent automated responses based on content. You set up rules. We use those rules to send out automated email, SMS and social media responses. You can create plaintext and HTML emails, schedule outgoing messages directly to the customer’s texts or social channels, send appointments, call web services, post to web pages… we’ve got it fully covered. All you have to do is make the rules. From there, we take care of business.
All inclusive integrations
You want an across the board solution. With Think Automation, you’ve got one. We offer thousands of different process combinations and integrations, including Dynamics and Salesforce CRMs, Microsoft Exchange & SQL Server, Amazon Web Services, Windows Azure, Office 365 and Bing Translate… you name it, we integrate.
The impact is huge. You get emails straight to your database. You get messages automatically synced to your CRM, to your email system and to SharePoint. In a word, you get cohesion. And don’t forget: all this syncing is done automatically, instantly and quietly in the background. Think Automation touches all bases so that you don’t have to.
We don’t just interpret, process and integrate. Think Automation takes care of all those dull manual updates, too. We’ll paint you a picture of what that looks like.
You receive a purchase order from a new online shopper. Think Automation parses that information, and sends a triggered ‘thank you’ SMS response to the customer. It cross-references your database, recognises that this is a new client and creates a new customer profile in your CRM. It saves the purchase order against that client, and uploads it to Dropbox for good measure. It updates your database, sales spreadsheets and records. Eliminate wasted resources and human error.
Drag and drop
Think Automation sounds complex. It’s true that it performs a myriad of complex tasks, and it’s true that the technology behind it is advanced. But it couldn’t be easier to use.
You don’t have to be a programmer to have Think Automation do your bidding. You don’t even have to be IT savvy. All you have to do is drag and drop. We’ve created a clean, easy to use interface that lets you create actions without code, without complications. You get a simple graphical workflow in which you can quickly drag and drop, meaning that building tasks takes seconds. With our software, there are no barriers.
Social media monitoring
It’s hard to watch everything. That’s why we have eyes everywhere, including your social channels. With Think Automation ticking away behind the scenes, all those Twitter inboxes will be picked up and processed.
By now, you already know that they can be sent to your CRM or database against a customer profile. But we can also reply intelligently, post automatic or scheduled updates and create custom reports. With a single piece of software, you have an all-encompassing view of your business that is alert 24/7. Not only is your finger on the pulse: you’re measuring, recording and reacting to that pulse as it beats.
Think Automation is universal. Not all your messages will be sent in English, and you want a solution as diverse as your customer base. What you don’t want is updates that you don’t understand automatically zipped over to your database.
So, we’ll always translate text to your language of choice. Those translated messages will be returned to a relevant field or variable, so your software suites stay clean, clear and comprehensible. Oh, and did we mention that we translate spoken text too? Think Automation also returns WAV or MP3 files containing verbal messages into the desired language. See how powerful it is for yourself.
We don’t believe in break-fix approaches. With Think Automation also comes a fully managed service. We custom configure your package to suit your requirements, offering training and mission critical support. You’re not just buying the product, you’re buying the expertise behind it.
Worried about creating the set of rules that make Think Automation work? Don’t be. Our professional services team takes care of everything from installation, set-up, account message retrieval, trigger conditions and database rules. We can offer onsite support, online instruction, and ongoing health checks. Think Automation is all about saving you time and effort, and that starts right from the implementation stage.
Relationships can’t be automated. But the communications that build them can. Think Automation is first and foremost a business process automation tool, but within that it’s a powerful customer service solution.
We follow up for you. We do the chasing and the checking. We do the paperwork. Think Automation doesn’t just read and reply to your inbound messages across every source and update your database, it also follows up with customers after set time periods. Be it weekly, monthly or annually, we take care of your customer communications. No message gets ignored, no opportunity missed. With Think Automation, your customers will never be neglected.
Transform your operations. Think Automation gets your business running smoother, swifter and slicker. Our software doesn’t sleep. It doesn’t take breaks, it doesn’t have bad days and it doesn’t make mistakes. It works round the clock to take those time-consuming tasks off your hands, silently pulling strings to keep your processes seamless.
With Think Automation behind you, you can spend your resources wisely. Why have your team wasting time manually updating a database when a piece of software could do it? (And do it better?) Seriously, let us take a load off. Your team, your customers and your business will benefit.
Want to know more?
Our resident experts are at hand. Hit the link to be set up with a live demo.
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MORE ABOUT SECURITY
Be safe, not sorry
Eliminate security worries. Most web forms use ASP, PHP or CGI to update a database or perform an action. That’s inherently insecure, and that’s why Think Automation doesn’t need web access to operate. We process your messages without separate servers, without risk. Keep your data safe.
When you buy Think Automation, you buy peace of mind. Our software is installable, and it runs from your own server, from behind your own firewalls. That means no rolling charges, no third party dependency and no security issues.
You still get full support, and you don’t lose out on any features. But ultimately, we’re flexible. Whether you choose to install or choose to take advantage of our hosted option, Think Automation is going to enrich your working life.
“We’re probably just scratching the surface of the potential efficiencies Think Automation can provide an enterprise of our size.”
Rheal Dugas, Xerox
“Excellent, up to the minute data… we love it.”
David Goldstein, Founding Partner, American School of Real Estate Express
“Customers love the live chat, we receive more live chats than phone calls now.”